Mattress Superstore Limited Warranty: Coverage for Defects & Claims

What You'll Need To File A Claim

Proof of purchase (purchase receipt or bank statement showing purchase)
Product law tag
Photos of product
Product shown in full view without bedding
Close-up view of potentially defective area
Foundation (if filing mattress claim)

The Limited Warranty Covers:

Manufacturing defects such as sagging/depressions
Flaws in the foam causing it to split or crack
Cover defects, such as unraveled stitching

Please Note:

Sagging/depression requirements will vary based on the type of mattress. Using the law label attached to your mattress, reference the Warranty Code Key below to see the normal body impression allowance.

If you’re experiencing sagging greater than the allowance listed for your product, or any other issue, you may be experiencing a defect!

Before Submitting a Claim

We recommend checking two things before submitting a sagging/depression claim:

Check your foundation. If you’re having a mattress issue, we’ve found that unevenness or sagging can occur when the frame or foundation you’re using isn’t supporting the mattress properly.
Rotate your mattress. It’s completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.

Please keep your proof of purchase documents in a safe place to support your product’s warranty. Note that to file a warranty claim you’ll need to upload digital photos of the following items:

Receipt or bank statement confirming product purchase
Front of product law tag
Overall view of entire product (without bedding)
Close-up shot of issue or defective area
Clear view of base/foundation/support system (for mattress claims)

Select Your Mattress Brand for Warranty Information

Understanding Your Warranty Coverage

The warranty coverage provided by Mattress Superstore is designed to protect your investment by addressing manufacturing defects. This coverage ensures that if your mattress exhibits issues such as sagging or flaws in the materials, you can seek a remedy without additional costs.

For instance, the warranty covers manufacturing defects like sagging beyond specified limits, cracks in the foam, and defects in the cover stitching. It's crucial to understand the specific terms that apply to your mattress type to ensure you meet the requirements for a successful claim.

Common Reasons for Warranty Claims

Many customers may wonder what constitutes a valid warranty claim. Common reasons include visible sagging, cracks in the foam, and stitching failures. Recognizing these issues early can help you take prompt action to address them under the warranty.

For example, if you notice a depression greater than the allowable limit for your specific mattress, it may indicate a manufacturing defect. Additionally, if your mattress is not supported adequately by the frame or foundation, it could exacerbate these issues, leading to potential claims.

Steps to File a Warranty Claim

Filing a warranty claim with Mattress Superstore is a straightforward process designed to assist customers efficiently. To initiate a claim, you need to gather specific documentation, including proof of purchase and photographs of the defective product.

Ensure you have your receipt or bank statement, a photo of the product's law tag, and images showcasing the overall condition of the mattress as well as close-ups of any defects. This documentation will support your claim and expedite the review process.

Frequently Asked Questions About Mattress Warranties

Customers often have questions regarding the specifics of mattress warranties, including what is covered, the duration of coverage, and how to maintain eligibility. Understanding these aspects can enhance your experience and ensure you are well-informed about your rights.

For example, many customers inquire about the length of the warranty and whether it covers only manufacturing defects. It's essential to read the warranty policy carefully, as it outlines what is included and any actions that may void the warranty, such as improper care or use.