Warranty
What You'll Need To File A Claim
- Proof of purchase (purchase receipt or bank statement showing purchase)
- Product law tag
- Photos of product
- Product shown in full view without bedding
- Close-up view of potentially defective area
- Foundation (if filing mattress claim)
The Limited Warranty Covers:
- Manufacturing defects such as sagging/depressions
- Flaws in the foam causing it to split or crack
- Cover defects, such as unraveled stitching
Please Note:
Sagging/depression requirements will vary based on the type of mattress. Using the law label attached to your mattress, reference the Warranty Code Key below to see the normal body impression allowance.
If you’re experiencing sagging greater than the allowance listed for your product, or any other issue, you may be experiencing a defect!
Before Submitting a Claim
We recommend checking two things before submitting a sagging/depression claim:
- Check your foundation. If you’re having a mattress issue, we’ve found that unevenness or sagging can occur when the frame or foundation you’re using isn’t supporting the mattress properly.
- Rotate your mattress. It’s completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.
Please keep your proof of purchase documents in a safe place to support your product’s warranty. Note that to file a warranty claim you’ll need to upload digital photos of the following items:
- Receipt or bank statement confirming product purchase
- Front of product law tag
- Overall view of entire product (without bedding)
- Close-up shot of issue or defective area
- Clear view of base/foundation/support system (for mattress claims)
